Refund and Return Policy

At Trebers Solutions, we are dedicated to providing you with top-quality products and excellent customer service. If for any reason you are not fully satisfied with your purchase, we are here to assist you. Please read our Refund and Return Policy below.

1. Return Policy

1.1 Eligibility for Returns

• Products must be returned within 2 days of the delivery date.

• Items must be unused, in the same condition as received, and in their original packaging.

• Some products cannot be returned, such as:

  • Downloadable software

  • Gift cards

  • Perishable items (e.g., batteries)

1.2 Non-Returnable Items

• Products that are used, damaged, or altered after delivery are not eligible.

• Items returned without original packaging or missing accessories may be subject to a restocking fee or may not qualify for a full refund.

2. Refund Policy

2.1 Refund Process

• Once we receive and inspect your returned item, we will notify you if your refund is approved or denied.

• If approved, your refund will be issued to your original payment method within 7–10 business days.

2.2 Partial Refunds

In some cases, only partial refunds may be issued, for example:

• Items not in original condition, damaged, or missing parts not caused by us.

• Items returned after the 7-day return window.

2.3 Shipping Costs

• Original shipping fees are non-refundable.

• If the return is due to our mistake (e.g., wrong item sent), we will cover the return shipping.

• Otherwise, the customer is responsible for return shipping costs.

3. Exchanges

We only replace items if they are defective or damaged. If you want to exchange an item for the same product, please contact us:

• Phone: 070824650

• Email: info@treber.co.ke

• Address: Revlon Professional Plaza, 1st Floor, Biashara Street/ Tubman Road, Eldoret, Kenya.

4. Return Process

4.1 How to Start a Return

• Contact our customer service team at 070824650 or info@treber.co.ke with your order number and details.

• Once your request is approved, we will send you return instructions.

4.2 Return Shipping

• Customers are responsible for return shipping unless the issue is our fault.

• We recommend using a trackable shipping service or insurance. We cannot guarantee receipt of your returned item without tracking.

5. Refund Exceptions

Some items are non-refundable and non-returnable, including:

• Clearance items

• Custom orders

• Personalized or modified products

If a return is made after the 2-day return window or does not meet our return conditions, we may offer a store credit instead of a refund.